Shipping policy

Free standard shipping on all US orders - no minimum.

Where we ship. Gold One Shop ships within the United States only. We do not offer international shipping at this time.

Shipping cost. Standard shipping is free on every order, with no minimum purchase.

Processing and delivery time.

  • Orders are usually processed in 2-5 business days.
  • After processing, transit usually takes 5-8 business days.
  • Estimated total: 7-13 business days from the date you place your order. Some items may arrive sooner and some may take longer, because suppliers vary.
  • These are estimates, not guarantees.

Business days. Business days are Monday to Friday and do not include weekends or US holidays.

Tracking. We email your tracking information once your order ships. Carriers may take a little time to show the first scan.

Separate packages. Because we work with several suppliers, items in one order may ship from different places, arrive at different times, and come in separate packages with separate tracking numbers. Shipping is still free on every package.

Delays. Carrier delays, weather, holidays, high-volume periods and supplier delays can add time. If your order is past the estimated window, email support@goldoneshop.com with your order number and we will look into it.

Address accuracy. Please check your address at checkout. If you spot an error, email support@goldoneshop.com right away. We will try to fix it, but we cannot promise changes once an order is in processing. We are not responsible for delays or extra charges caused by an incorrect or incomplete address.

Lost or stolen packages. If tracking has stopped updating or your package appears lost, email support@goldoneshop.com with your order number. We will contact the carrier and supplier and tell you the next steps.

Delivered but not received. Please check around your home, with neighbors and household members, and with your building office or mailroom. Then email support@goldoneshop.com with your order number as soon as possible.

Damaged or wrong items. Email support@goldoneshop.com with your order number and clear photos or video of the item and packaging within 7 days of delivery.

Contact. Email: support@goldoneshop.com. We reply within 24 hours, any day.